Please read these Terms & Conditions carefully before registering an account or using any service provided by MaxWinMY. By accessing the platform, you confirm your acceptance of these terms.
These cards summarise the most important points. They do not replace the full legal text below — please read all sections carefully.
You must be at least 21 years of age to register and use MaxWinMY. Accounts found to belong to underage users will be permanently closed and any funds returned to the deposit source where possible.
Each player may hold only one active MaxWinMY account. Creating duplicate accounts — whether to circumvent limits, claim bonuses multiple times, or for any other reason — constitutes a material breach of these Terms.
All account balances, deposits, and withdrawals are denominated in Malaysian Ringgit (MYR). Withdrawals require completed KYC verification. Bonus funds are subject to applicable wagering requirements before withdrawal.
All bonuses carry a wagering requirement that must be satisfied before withdrawal. Wagering requirements, game contribution rates, and expiry periods are stated in each individual promotion's terms. Abuse of promotions will result in bonus forfeiture.
MaxWinMY provides deposit limits, session time limits, cooling-off periods, and self-exclusion options accessible directly from your account dashboard. We encourage all players to use these tools proactively.
You are responsible for maintaining the confidentiality of your login credentials. Identity verification (KYC) using a valid MyKad or passport is required prior to first withdrawal. MaxWinMY complies with applicable anti-money-laundering regulations.
These Terms and Conditions (hereinafter "Terms", "Agreement") constitute a legally binding agreement between you ("the Player", "User", "you") and MaxWinMY ("we", "us", "the Company", "the Platform"), governing your access to and use of the MaxWinMY online gaming platform accessible at https://maxwinmy.cam and all associated mobile and web-based applications.
By registering an account, making a deposit, or otherwise accessing any part of the MaxWinMY platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as any additional rules, policies, or guidelines referenced herein, including our Privacy Policy and Responsible Gambling Policy.
If you do not agree with any part of these Terms, you must discontinue use of the platform immediately and refrain from creating or accessing any MaxWinMY account.
For the purposes of these Terms, the following definitions apply:
To be eligible to create and maintain a MaxWinMY account, you must satisfy all of the following requirements at the time of registration and at all times thereafter during your use of the Platform:
Each Player is permitted to hold one (1) active account on the MaxWinMY platform at any given time. The creation of multiple accounts by the same individual — whether using different email addresses, names, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.
When registering, you agree to provide accurate, truthful, and complete information. You undertake to maintain the accuracy of your registration details and to promptly update your account profile in the event of any change to your personal information, including your email address, mobile phone number, or residential address.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login details with any third party. MaxWinMY will not be liable for any losses arising from unauthorised access to your account resulting from your failure to adequately protect your credentials.
If you suspect that your account has been accessed without your authorisation, you must notify MaxWinMY support immediately via live chat or email at [email protected].
MaxWinMY is required by applicable international gaming and anti-money-laundering regulations to verify the identity of all players prior to processing their first withdrawal, and in certain circumstances during the normal course of account activity.
For Malaysian players, the standard KYC documentation required includes:
KYC documents must be submitted through your account dashboard. Verification is typically completed within 30 minutes during business hours (8:00 AM – 11:00 PM MYT). MaxWinMY reserves the right to request additional documentation at any stage if circumstances warrant further verification.
Failure to complete KYC verification within a reasonable timeframe following a withdrawal request may result in suspension of the withdrawal until verification is satisfactorily completed.
MaxWinMY accepts deposits exclusively through approved Malaysian payment channels. All deposits are denominated in Malaysian Ringgit (MYR). The minimum deposit amount is RM 30 per transaction. Maximum deposit limits may vary by payment method and account tier.
Approved deposit methods include, but are not limited to:
Deposits must be made from a payment account registered exclusively in your own name. MaxWinMY does not accept deposits from third-party accounts. Any deposits identified as originating from a third-party source will be returned and the associated account may be suspended pending investigation.
MaxWinMY does not charge fees for deposits; however, your bank or e-wallet provider may apply their own transaction fees. Players are advised to review their payment provider's terms for applicable charges.
MaxWinMY processes withdrawal requests to the same payment method used for the corresponding deposit wherever possible, in accordance with standard anti-money-laundering procedures. The minimum withdrawal amount is RM 50 per transaction.
Estimated withdrawal processing times by method are as follows:
Processing times stated above are targets and not guarantees. Withdrawal requests may be subject to additional review in cases where unusual account activity is detected, where the withdrawal amount is significantly above a Player's typical transaction history, or where KYC documentation is pending or requires updating.
MaxWinMY reserves the right to request additional identity verification documents before processing withdrawal requests above certain thresholds. Players will be notified via live chat or email if their withdrawal requires manual review.
MaxWinMY offers various bonus and promotional programmes, including but not limited to welcome bonuses, reload bonuses, cashback awards, birthday bonuses, referral bonuses, and VIP tier benefits. All promotional offers are subject to the following general conditions, as well as any specific terms stated in the individual promotion's details.
All games available on the MaxWinMY platform are governed by individual game rules accessible within each game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money wagers.
In the event of a technical malfunction, network interruption, or any other system error that affects the outcome of a game round, MaxWinMY reserves the right to void the affected round and return the wagered amount to the Player's account. Winnings or losses generated during a demonstrably malfunctioning game session will not be honoured.
Sports betting markets and odds are subject to change up until the point at which a bet is accepted and confirmed. Once a bet is confirmed and a bet ID is issued, the odds are locked. MaxWinMY reserves the right to void bets placed on markets that were offered in error, including clearly erroneous odds (referred to as "palpable errors").
MaxWinMY's sports betting product covers Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, La Liga, Bundesliga, UFC, and various other international and domestic sports competitions. Market availability may vary depending on scheduling, regulatory requirements, and game-provider availability.
The following activities are strictly prohibited on the MaxWinMY platform and constitute grounds for immediate account suspension, termination, and forfeiture of balances:
MaxWinMY is committed to promoting responsible gambling practices and providing tools that help Players maintain control of their gaming activity. Gambling is intended to be a form of entertainment and should never be pursued as a source of income or a means to resolve financial difficulty.
The following player-protection tools are available free of charge to all registered MaxWinMY Players:
All responsible gambling tools can be activated directly from your account dashboard without the need to contact customer support. Once a self-exclusion or cooling-off period is activated, it cannot be reversed or shortened before the elected period expires.
MaxWinMY strictly prohibits the use of its platform by any person who is subject to a self-exclusion arrangement — whether through MaxWinMY or any third-party responsible gambling programme. If you believe you may have a gambling problem, we encourage you to contact Talian Kasih at 15999 or seek guidance from qualified support organisations.
All content on the MaxWinMY platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of MaxWinMY or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to resell or make commercial use of the Platform or its content, to collect and use any product listings or descriptions, to make derivative uses of the Platform or its content, or to use data mining, robots, or similar data-gathering and extraction tools.
Any unauthorised reproduction, modification, distribution, or public display of MaxWinMY content constitutes a breach of these Terms and may also violate applicable copyright, trademark, and other intellectual property laws.
To the fullest extent permitted by applicable law, MaxWinMY and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising from or in connection with your use of the Platform.
MaxWinMY's aggregate liability to you for any claims arising out of or relating to your use of the Platform shall not exceed the total amount deposited by you to your MaxWinMY account in the 30-day period immediately preceding the event giving rise to the claim.
MaxWinMY does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance, emergency downtime, and events beyond our reasonable control may temporarily affect platform availability without giving rise to any claim against MaxWinMY.
You may request closure of your MaxWinMY account at any time by contacting customer support via live chat or email. Upon account closure request, MaxWinMY will process the withdrawal of any eligible Real Money Balance to your registered payment method, subject to standard KYC verification and any pending wagering requirements on outstanding Bonus Funds.
MaxWinMY reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the event of:
In cases of account closure due to a breach of these Terms, MaxWinMY reserves the right to forfeit all Bonus Funds and any winnings derived from Bonus Funds. Real Money Balance will be returned to the Player after applicable investigations are concluded, except where funds are reasonably believed to be proceeds of fraud or other illegal activity.
MaxWinMY reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered Players via email to the address on file or through a prominent notice displayed on the Platform no less than seven (7) days before the changes take effect.
Minor amendments — such as corrections of typographical errors, clarifications that do not alter the substance of any clause, or updates to reflect changes in applicable law — may be implemented without advance notice. The "Last Reviewed" date at the top of this page will be updated accordingly.
Your continued use of the Platform after any amendments have taken effect constitutes your acceptance of the revised Terms. If you do not agree with any change, you must discontinue use of the Platform and may request account closure as described in Section 14.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which MaxWinMY holds its operating licence.
In the event of a dispute between you and MaxWinMY, we encourage you to contact our customer support team in the first instance, as the majority of issues can be resolved promptly through direct communication. MaxWinMY will respond to all formal dispute notifications within five (5) business days.
Where a dispute cannot be resolved through direct communication, it shall be referred to binding arbitration in accordance with the rules of the applicable licensing jurisdiction. Players retain any statutory rights available to them under applicable Malaysian consumer protection legislation.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your MaxWinMY account or experience, please contact our support team through the following channels:
For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page for detailed guidance and direct access to all player-protection tools.
For all other queries related to our data practices and your privacy rights, please refer to our Privacy Policy.
Our support team is available 24/7 via live chat to help you understand your rights, resolve disputes, and manage your MaxWinMY account. For players aged 21 and above.
For players aged 21 and above only. Play responsibly. If gambling is causing you harm, call Talian Kasih at 15999.